Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Order Returns
1. Customers can apply for a return or exchange within 30 days of purchase. Returned goods must be unopened, unused, and retain the original packaging.
2、 Support the original refund or return to the customer’s account balance, the specific refund method chosen by the customer and provide the appropriate information.
haulage
1、 If the goods are damaged or lost during transportation, please contact us immediately when the customer signs for the goods and provide the relevant post office evidence. We will assist in handling claims for transportation losses.
Contact us at https://www.susnen.store/contact-us/
